Research reporting on the studies of case work practices and investigating the use of data and artificial intelligence have recently been published in two papers at the leading international conference for CSCW. “We Would Never Write That Down”: Classifications of Unemployed and Data Challenges for AI” (pre-print) and “Street-Level Algorithms and AI in Bureaucratic Decision-Making: A Caseworker Perspective“.
Effective co-created & compliant adaptive case management for Knowledge workers 